Terms and conditions

Name of the enterprise: Wheel Nuts Cyclotouring, Unipessoal Lda.
Adress: Rua Padre António Francisco de Sousa 65 1º Tras. 4475-314 Nogueira da Maia, Portugal
Phone number: +351 938 076 430
Tax number: PT 513743537

Booking

We advise making your reservations for your bicycle tour or other event as soon as possible to ensure there is a place for you and your party. The easiest way to register is via our website, where you can view all remaining vacancies for tours and events. Once a tour is fully booked, no more vacancies will be shown and you will have to choose another date. If the remaining dates indicated for our bicycle tours are not good for you, please let us know and we will try to work it out an alternative date, if possible.

Multi-day bicycle tours/events:

After registering for a tour, you have 5 business days (excluding Saturday and Sunday) to fulfill the minimum payment requirement if you are not paying for the tour in full. This requirement is a deposit of 20% of the complete price of the tour. This guarantees and holds your place for that particular tour or event date. If we do not receive your deposit within that time frame, we will consider this action as cancellation of your registration. We can not book accommodation or anything else related to the bicycle tour/event until we receive payment of the deposit! Once we receive your deposit, payment of the remaining balance owed has to be received 45 days before the bicycle tour begins; otherwise, we will consider this as a cancellation.Please be advised that after 45 days from the beginning of the tour or event, deposits are non-refundable!

Single-day bicycle tours/events:

After registering yourself on a tour, You have 5 business days to fulfill the payment of the complete price. This guarantees your place for the event. In case we do not receive your payment, we will consider this action as a cancellation of your registration. We only book programs for single-day events after we receive full payment!

 

Payment methods:

We can accept payment via Paypal or Bank Transfer. Credit card payment is available via Paypal. Bank Transfer method is indicated as Offline Payment on our website. If you pay via Paypal, Wheel Nuts Cyclotouring is responsible for all Paypal transfer fees. If you pay via Bank Transfer, you will be responsible for any transfer fees required to send payment to us. All of the prices indicated on our website include 23% TAX. 
If you have any problems submitting payment for any reason, or you cannot fulfill the above mentioned terms but you still would like to take part in the event, please let us know and we will work to resolve it together with you!

 

Cancellation/pass-through:
It is possible to cancel your registration, with the following conditions:

Multi-day bicycle tours/events:

Please let us know if you change your mind and would like to cancel your registration or switch to another tour. If you cancel your registration prior to 45 days before the tour, you can have your full deposit back. Furthermore, if you would like to modify your reservation and you do it prior to 45 days before the tour, you will have no extra cost on the modification. Although if you switch to a more expensive tour, you have to pay the price difference, buti f you switch to a cheaper tour, Wheel Nuts Cyclotouring, Unipessoal Lda. will pay back to you the price difference. Generally terms of cancellation and pass-through is as following:

  • Cancellation between day 45-20 before the start: 45% of the complete tour price will be deducted.
  • Cancellation between day 20-11 before the start: 75% of the complete tour price will be deducted.
  • Cancellation 10 days or less then before the start does not qualify for any refund.

Single-day bicycle tours/events:

Please let us know if you change your mind and would like to cancel your registration or switch to another tour. If you would like to cancel your registration and you do it 10 days before the tour, you can have all of your deposit back. If you would like to modify your reservation and you do it 10 days before the tour, you will have no extra cost for the modification. Although if you switch to a more expensive tour, you have to pay the price difference, buti f you switch to a cheaper tour, Wheel Nuts Cyclotouring, Unipessoal Lda. will pay back to you the price difference. General terms of cancellation and modification is as following:

  • Cancellation between day 10-5 before the start: 45% of the complete tour price will be deducted.
  • Cancellation between day 5-2 before the start: 75% of the complete tour price will be deducted.
  • Cancellation 2 days or less then before the start does not qualify for any refund.

 

Modifications and annulment of bicycle tours:

As we are a company that develops outdoor activities, Wheel Nuts Cyclotouring and our tour guides reserve the right to change itineraries or tour arrangements in the event that weather conditions or other external factors may endanger the safety of our clients. The following are examples of weather/environmental conditions that might influence itinerary plans: fire or risk of fire, severe wind, heavy and continuous raining, storms, landslides, strike, injuries (both client or tour guide), war, act of terrorism  etc. In adverse conditions such as these, we have the right to cancel the tour or change the program of the tour (which  can be another tour, or sight seeing). The participants will have information about these changes at the time they occur and are known to us.
If a bicycle tour does not reach the minimum number of participant 14 days before start, our company may cancel the tour. In this case, all of our clients who already registered and paid for the tour will receive a 100% refund or they may exchange for another bicycle tour, but they do not have rights for further compensation!
If one of our client decides to leave the group or end his/her journey during a bicycle tour or event, for any reasons, our company will not refound the paid tour price nor compensation to this particular client. In case of a disagreement between Wheel Nuts Cyclotouring, Unipessoal Lda. and the client, both parties attempt to reach agreement, failing this, they subject themselves to Porto City Court (Tribunal da Relação do Porto) jurisdiction.
Daily distances during each of our bicycle tours may change from our advertised tour descriptions for reasons including road closures, small detours, or additional sightseeing programs.

 

Safety and insurance

Wheel Nuts Cyclotouring is fully insured according to the Portuguese law in force for its activity ” Decreto-Lei n.º 108/2009, de 15 de maio „. All participants on our tours will be insured for personal accidents (Policy no. 203510814 – Allianz Portugal) in the amount of 3792,24 € for medical expenses and 21.664,20 € in case of death or permanent disability. We also have limited liability insurance (Policy no. 203510802 – Allianz Portugal) in the amount of 50.000,00 €.

 

Responsibility:

On our guided bicycle tours, every participant must follow the instructions of the tour guide in order to guarantee the safety of the group. Riding a bicycle is an adventure and it involves some risks. Participating in a Wheel Nuts Cyclotouring event implies the awareness and acceptance of this increased risk on behalf of the participant. As it is our goal to have a great time on our bicycle tours/events, it is a top priority to practice safety through proper cycling behavior, both from the participants and the tour guide. Likewise, it is important that every participant know how to handle a bicycle and is familiar with the Highway Code and in all circumstances wear a proper bicycle helmet in order to ensure a safe journey.
During the tour, the client is responsible for the rented bicycle. The bicycle can not be left unattended and must be handled properly. If the bike is stolen or if any part is damaged due to misuse, the client must pay for the respective loss. On a self-guided bike tour, the client is responsible for the bicycle during the tour and he/she must be able to solve any problem that may occur on the bicycle during the tour, such as a flat tire or a breaking of the chain, etc.

 

Photographs:

During our tours the tour guide is going to make pictures. Wheel Nuts Cyclotouring is entitled to use the photographs taken during activities for bona fide promoting and marketing purposes for our bicycle tours/events only. No images shall be used when the image of a person is equal to or larger than 15% of the photograph size, unless he/she agrees to it.

 

Declaration:

I have read the paragraphs above, and with my registration for an event organized by Wheel Nuts Cyclotouring, Unipessoal Lda. I agree the Terms and Conditions.